For every patient who brings a malpractice suit against their dentist, there are many, many more who are unhappy with the care their dentists provide. They may choose to find another practitioner or forego dental care rather than confront the situation. Even worse, some patients—having already committed themselves to a course of treatment—will simply smolder in contempt, ready to sue on the slightest pretext. Multiple studies have found that the more frequently a clinician has been sued in the past, the more complaints his or her current patients have about the care they’re receiving.
Risk management is not just about avoiding malpractice suits. It’s also about learning to recognize and address the communication and documentation lapses that give rise to unwanted surprises, poor outcomes, and dissatisfied patients. Doing so can help make your patients happier and improve the quality of dental services you deliver.
Take the course at: ProAssurance.MedRisk.com.
Upon completion of this course, a dentists and specialists should be able to:
- Identify common problems with dental treatment records
- Delineate a dentist’s various duties to patients
- Handle difficult patient encounters appropriately
- Respond appropriately when you make a clinical error that causes harm to a patient
This course is designed to be taken by dentists and specialists sequentially after Foundations of Risk Management Dentistry Part 1. Cases 1-4 in the first course cover professional liability basics, communication, office procedures, and informed consent. Cases 5-8 in this course cover documentation, the scope of a dentist’s duty, dealing with difficult patients, and how to respond if you’re sued. Together, the two courses provide a solid overview of risk management practices for dentists.
This is a self-study course consisting of didactic material and a posttest, which enables learners to study at their leisure and internalize the content at their own pace. Users should read the course content, answer the test questions and submit the answers for scoring. Those who complete the course with a score of 80 percent or higher will earn 4 self-study CE credits. AGD subject code: 550 & 565.
This course is presented by ProAssurance, Inc. and Medical Risk Management, Inc. It was developed by Rosemary Gafner, Ed.D. and James E. Schutte, Ph.D. Their CVs are available online at ProAssurance.MedRisk.com under the “Faculty” menu.
Refund and Cancellation Policy:
ProAssurance Corporation is designated as an Approved PACE Program Provider by the American Academy of General Dentistry (AGD). The formal continuing dental education programs of this program provider are accepted by AGD for Fellowship/Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. The current term of approval extends from 1/1/2018 to 12/31/2020. This activity has been planned and implemented in accordance with the standards of the Academy of General Dentistry Program Approval for Continuing Education (PACE) through the joint program provider approval of ProAssurance Corporation and Medical Risk Management, Inc. ProAssurance Corporation is approved for awarding FAGD/MAGD credit.
Premium Credit: Participation in this online prevention seminar may qualify you for premium credit. We encourage you to contact your ProAssurance representative to see if you qualify for a premium credit under our comprehensive system of discounts and rewards for online prevention seminars. Premium credits are subject to approval by the state insurance department and are applied at renewal of your insurance policy.
Commercial Support: This activity was developed by Medical Risk Management, Inc. without support from any commercial interest.
Disclosure: No one in a position to influence course content has anything to disclose.
Approved PACE Program Provider FAGD/MAGD credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. 1/1/2018 to 12/31/2020. Provider ID# 209194.